Unite chatbots and teams for a better collaboration, not competition

Dive in the future of customer service where chatbot software, empowered with artificial intelligence, ally with human’s emotionnal intelligence to change the way businesses handle conversational experiences.

14 days trial – no card required

Uncover the secrets to a revolutionized experience

Tangible productivity gains

Efficiently collect customer data by streamlining information gathering, helping you to understand your customers’ needs and preferences, leading to more personalized and effective interactions when humans have taken the lead.

Seamless conversations' handover

Offer seamless transitions from bots to support agents when needed. Ensure a consistent and uninterrupted customer support experience that preserves everyone’s experience.

AI-guided resolutions

Harness AI for customer service to guide customers toward rapid resolutions, reduce response times, and elevate customer satisfaction while making your customer service team more productive.

Flexibility by design

Tailor-made workflow builder that offers flexibility, empowering your company to customize its behavior and responses to align with your unique customer service strategy.

Fun on any channel, at the speed of a conversation

Built with efficiency, simplicity and personalization in mind

An omnichannel chatbot for your inbound messages, no matter the channel

It only takes one chatbot scenario to trigger automated answers empowered by artificial intelligence.

Curious about Char?

Book a demo with our experts to learn more about Chat and how it can help your business.

Proactive and tailor-made interactions that delights customers

Get 20% more conversations using proactive messages

Create personalized interactions and craft unique, multilingual wortkflows that resonate with all your audiences across all your channels. With Crisp chatbot builder you can deliver precisely timed messages to meet your customers’ needs, elevating engagement to new heights.

Measure and improve satisfaction with CSAT surveys

Seamlessly collect valuable feedback within the chat or across other channels, enabling immediate insights and improvements that empower your customer service team to continuously elevate customer satisfaction and drive business excellence.

Multilingual and multichannel, in a few clicks

Excel in multilingual conversations with custom chatbot experiences. Seamlessly connect with a global audience, communicating effortlessly in their language. Elevate user experiences, broaden your reach, and nurture international connections through multilingual chatbot interactions.

Transition elegantly between bots and teams

Humans and chatbots are complementary because they offer powerful synergies and expertise. Chatbots excel at handling routine queries efficiently, while agents bring empathy, problem-solving skills, and a human touch to complex or emotionally charged interactions.

Artificial intelligence and natural language processing are not just buzzwords

Not all your workflows should embed
artificial intelligence

Create chatbots. Deploy. And start today

Omnichannel communication doesn’t have to be boring. With a modern chatbot platform, you can craft a messaging experience that adapts to your multichannel strategy.

Build meanningful chatbot scenarios

Leverage a chatbot API to build an AI Chatbot

Want to go deeper than the usual chatbot platform? Modern solutions like Chat let you craft AI-native workflows using a dedicated chatbot API. Available in 5 different API libraries, we’ve made it easier for you to connect your data to our customer service platform. Simply connect a third-party LLM tool such as Dialogflow, OpenAI, Llama or Claude to bring AI to your customer experience!

Build your dream workflows with a no-code chatbot builder

Below are chatbot templates and use-cases you can steal and adapt for your own business.

Curious about Crisp?

Book a demo with our experts to learn more about Crisp and how it can help your business.

Significant things you
wouldn't want to miss

Enterprise level-grade security

State-of-the-art cryptography measures to take care of your data.

Up to 30 days free trial

Unlock longer trial through advanced features configuration.

Lightweight and optimized for efficiency

Website loading speed is crucial, everything has been made to make Crisp Chat Widget as light as possible.

See their testimonials and reviews about our shared inbox software

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

What is AI chatbot used for?

A shared inbox, also known as an omnichannel inbox, is a team inbox that allows multiple team members to read, draft, and send email messages, as well as handle chat messages, Instagram DMs, WhatsApp Business messages, phone calls, SMS, or other messaging apps such as Line or Telegram. For example, you can create a shared WhatsApp Business inbox thanks to a collaborative inbox.

That kind of tool that lets companies get more work done through automation, centralization, data synchronization, and collaboration. A shared inbox is different from a shared mailbox as a shared inbox offers the ability to centralize multiple channels and brings in collaborative features, which are non-existant in traditional shared mailbox.

Benefits of an omnichannel inbox are numerous … Better collaboration, more transparency, improved reactivity, clear ownership … Creating a shared inbox is everything you need to improve your customer service.

How good are chatbots?

A shared inbox for teams (also known as a team inbox) can be accessed and managed by multiple users inside the company. Everyone with access to a shared inbox tool can send and receive emails from a shared email address or a personal mailbox, view an archive of all sent and received emails, and save emails in shared folders. Modern shared inbox tools for teams also include the ability to receive and answer messages from social media such as Messenger, WhatsApp or Twitter, allowing you to create a shared sms inbox or a shared WhatsApp inbox. It makes the collaborative inbox a better collaborative place for teamwork and increases productivity for the whole company.

What are the types of chatbots?

A collaborative inbox helps teams get more work done by sharing communications transparently across organizations, it’s one of the best alternatives to a traditional mailbox. With better communication, teams can improve their customer support. A collaborative inbox is also known as a shared inbox and lets businesses run automated workflows like assignments and email notes to increase their first response time. For example, WhatsApp inbox isn’t built for collaboration, that’s why using Crisp, you can build a shared WhatsApp inbox and benefit from numerous features to improve collaboration and productivity.

Criteria to watch for when you choose your next chatbot provider

These 6 assets are here to help companies navigate the competitive landscape of AI automated bots for customer service.

Make sure your next provider checks these boxes!

To help businesses in the process of choosing their next CRM platform, we’ve gathered 6 key factors to guide their buying process.

Omnichannel

It refers to the ability for a company regardless of the chosen communication channel to triggers an automated chatbot. This approach not only improves resolution times by being readily available but also offers valuable insights from consolidated data across channels. Moreover, it supports the continuity of conversations, allowing customers to switch between channels without losing context. Ultimately, an omnichannel AI chatbot meets the modern consumer’s expectations for accessible, efficient, and personalized service, making it a critical feature for businesses aiming to implement a chatbot within their organization.

Aggregation

Customization

Customization refers to the ability to customize the chatbot’s responses, personality (ton and brand’s specitificity), and functionality to align with the brand’s voice and scale according to the business needs is crucial for maintaining a consistent customer experience.

Reporting

Reporting refers to the ability to measure bot’s efficiency in handling customer’s and lead’s requests. When talking about automated customer experience, it’s important to analyze impacts on channels, types of requests, on human fallbacks and many other KPIs that drive growth through customer satisfaction.

Affordable

This refers to the actual cost undertaken by the chosen provider. Now that ChatGPT and OpenAI are leading the way in the generative AI revolution, lot’s of chatbot industry’s leaders have made the choice to build AI chatbots on top of ChatGPT. The problem is that it is costly as they have to pay the API per requests. It means that for each conversation resolved by AI, a related cost will be applied, decreasing the ROI of a chatbot as demand increase. Advise here would be not to choose a company that leverages ChatGPT to get along a vendor that owns it’s own custom AI model. More than cost, it’s alspo great for data privacy.

Autonomy

Autonomy refers to the ability for teams within the company to be autonomous in their day-to-day tasks regarding chatbots’ improvements. When choosing an chatbot vendor, it’s important to check that the software offer a no-code editor to make teams autonomous in their improvements

How does it work?

Ready to build an exceptional
customer support?

14 days free trial — All Crisp features — No card required