Let your customers chat with your teams the way they chat with their friends

Regularly nominated as one of the best website chat software, Crisp chat widget helps your team to improve customer satisfaction through proactive and meaningful conversations, efficient routings, and cross-channel continuity to make omnichannel not just a buzzword, but a reality.

14 days trial – no card required

Open the doors, we handle the flow for you

Improve customer satisfaction

Address the immediate needs of customers with a real-time conversation that ensures queries are answered promptly, efficiently, and qualitatively.

Proactive engagement

Anticipates customer needs by sending timely, relevant chat messages, guiding them through your website to offer instant support before they even think about it.

Simple human handover

When chatbot responses aren’t enough, customers can effortlessly transition to speaking with a support agent for personalized assistance and real-time answers. This makes sure your chat support experience is both scalable and humanized, deepening customer trust and loyalty.

Cross-channel continuity

Ensure no customer’s query goes unanswered through a smooth chat-to-email continuity that guarantees customers and leads receive timely responses, even after they leave your website. Customers can even answer from their email inbox, answer will be shown in the same thread for your agents.

The website chat software
you didn't know you needed

Built with efficiency, simplicity and personalization in mind

A chat widget that’s easy to implement, no matter your website

Below is a (non-exhaustive) list of website builders where you can install Crisp in less than 3 minutes.

Embed your chat wherever you want

Using an iframe to embed your chat software does not only allow for easier deployment but also provides with flexibility in positionning the chat widget in your environment.

Customizable customer service
experience at your fingertips

Through a dedicated web chat SDK, you can customize and personalize each experience, at scale.

A flat pricing per workspace

At MG Chat, we offer a straightforward and easy-to-understand pricing model with a flat rate per workspace. This means you pay a single, consistent price regardless of the number of conversations you have each month. Our approach ensures that you can scale your customer support operations without overspending. With MG Chat, you get all the essential tools and AI-poweredfeatures your team needs to provide exceptional customer service, all included in one simple, predictable subscription. Simplify your budgeting and focus on what matters most – growing your business and delighting your customers.

Have richer conversations

Improve Customer Satisfaction

Address the immediate needs of customers with a real-time conversation that ensures queries are answered promptly, efficiently and qualitatively.

Proactive Engagement

Address the immediate needs of customers with a real-time conversation that ensures queries are answered promptly, efficiently and qualitatively.

Simple human handover

#0E0E0EAddress the immediate needs of customers with a real-time conversation that ensures queries are answered promptly, efficiently and qualitatively.

Cross-channel continuity

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Improve Customer Satisfaction

Address the immediate needs of customers with a real-time conversation that ensures queries are answered promptly, efficiently and qualitatively.

Proactive Engagement

Address the immediate needs of customers with a real-time conversation that ensures queries are answered promptly, efficiently and qualitatively.

Simple human handover

Address the immediate needs of customers with a real-time conversation that ensures queries are answered promptly, efficiently and qualitatively.

Cross-channel continuity

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Curious about Crisp?

Book a demo with our experts to learn more about Crisp and how it can help your business.

Send impactful and meaningful
messages that fuel customers' happiness

Generate 20% more conversations

Create personalized interactions and craft unique, multilingual messages that resonate with all your audiences, across all your channels. Deliver tailored messages at the right time to meet your customers’ needs.

Remove the language barrier for your customers

With over 50 languages supported for chat conversations, companies can get closer to their customers from anywhere in the world; whether you speak Vietnamese, or German, Crisp offers a real-time chat translation tool.

Customizable customer service
experience at your fingertips

Through a dedicated web chat SDK, you can customize and personalize each experience, at scale.

Transition seamlessly from
artificial intelligence to human

Outstanding customer support starts with unique experience

Get to know who you're dealing with

MagicBrowse lets you guide
customers like a local guide in a city

Win precious seconds with MagicType

Enhancing day-to-day support agents’ work with MagicType helps them prepare responses in real-time as customers type, reducing wait times and increasing resolution speed, allowing support agents to handle more conversations.

Move to full-time asynchronous

Navigate your communication strategy from synchronous to asynchronous so you’re no longer overwhelmed by chat support’s requests.

Collaborate altogether around customer's support requests

Share insights, strategize responses, and ensure every reply is crafted with collective wisdom. These private notes are your team’s secret weapon for delivering exceptional, well-informed customer service, making every interaction a testament to seamless teamwork and unparalleled customer understanding.

Bring your chat support solution everywhere

Crisp Chat Widget lets you engage with customers across web, Windows, macOS, Android, and iOS. The chat support platform integrates messaging channels like live chat, email, Messenger, WhatsApp, and Instagram, enabling timely and efficient support. Manage all interactions from one user-friendly interface, enhancing customer satisfaction and loyalty.

Discover the amazing
possibilities behind Media Giant Chat Inbox

Curious about Crisp?

Book a demo with our experts to learn more about Crisp and how it can help your business.

Significant things you
wouldn't want to miss

Enterprise level-grade security

State-of-the-art cryptography measures to take care of your data.

Up to 30 days free trial

Unlock longer trial through advanced features configuration.

Lightweight and optimized for efficiency

Website loading speed is crucial, everything has been made to make Crisp Chat Widget as light as possible.

See their testimonials and reviews about our shared inbox software

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

What is website chat software?

Website chat software is a tool embedded in websites to facilitate real-time communication between website visitors and support agents, chatbots, or both. It’s designed to assist with inquiries, provide support, and help user to navigate through direct text-based, voice-based or video-based communication.

This kind of software includes features like AI chatbots for round-the-clock assistance, visitor analytics for insights on user behavior, customization options for aligning with site branding, integration with other business tools to streamline operations, file-sharing capabilities for effective communication, or even screen-sharing and co-browsing.

Additionally, proactive chat invitations can engage users based on their site activity, while multi-language support ensures accessibility for a global audience. Widely adopted across various industries, website chat software plays a crucial role in improving customer experience, increasing conversions, and offering immediate support.

How to choose your next website chat provider

With the explosion of online businesses, companies have to make sure they buy the right chat software for their company. To help businesses in the process, we’ve gathered 6 key factors to guide their buying process.

Make sure your next provider checks these boxes!

To help businesses in the process of choosing their next CRM platform, we’ve gathered 6 key factors to guide their buying process.

Lightweight

Only a few number of buyers are integrating this criteria to their RFP but in a world where loading speed impacts conversion rate or bounce rate, it should be a decisive factor for your next company

Future Proof

As technologies evolve and customer behaviors shift, a platform that can adapt and integrate new functionalities ensures your communication tools remain effective and relevant. This means looking for software that not only meets current needs but also anticipates future trends in digital communication, allowing for seamless updates and scalability.

Modern

A modern website chat software brings the latest in communication technology to your fingertips, offering advanced features like AI chatbots, real-time analytics, and omnichannel messaging capabilities. Modern software not only appeals to current consumer preferences, with expectations for instant and sophisticated digital interactions but also uses cutting-edge technology to provide a seamless and efficient user experience.

Intuitive

Software that is easy to use reduces the learning curve, enabling your team to quickly become proficient in handling inquiries and providing support. For customers, an intuitive interface ensures they can effortlessly communicate their needs, leading to a positive experience that encourages engagement and retention.

Customizable

Customizable software offers the flexibility to adjust the look, feel, and functionality of the chat interface, ensuring it aligns with your website’s aesthetic and enhances the overall brand experience. Additionally, being able to integrate custom workflows and automation can significantly improve efficiency and effectiveness in handling customer inquiries, making customization a powerful feature for personalizing customer interactions.

Transparent

Choosing a transparent provider means there are no surprises when it comes to costs, what the platform can deliver, and any additional charges for upgrades or extra features. This transparency is vital for budgeting and planning purposes, ensuring that businesses can make informed decisions about their chat software investment.

How does it work?

Ready to build an exceptional
customer support?

14 days free trial — All Crisp features — No card required

Let your customers chat with your teams the way they chat with their friends

14 days trial – no card required

Open the doors, we handle the flow for you

The website chat software
you didn't know you needed

Built with efficiency, simplicity and personalization in mind